Professor Bob Sutton shares some strategies for managing friction with others in the workplace.
"Professor Sutton has himself experienced workplace friction, pointing to a memorable instance that involved an unnecessary meeting invite.
"[Someone] sent every faculty member — so that's about 2,000 of us — a 12,066-word email with a 7,500-word attachment inviting … all 2,000 of us to devote a Saturday to brainstorming [about it] … on Zoom," he explains.
"I would call this friction blindness. She meant well, but really, was that a good use of 2,000 people's time?"
Having more self-awareness of how your actions can impact others can be of great help, he says."
https://www.abc.net.au/news/2024-02-28/how-to-become-a-friction-fixer-at-work/103497598
