How do you become a friction fixer at work? 

Bob Sutton
March 2, 2024

Professor Bob Sutton shares some strategies for managing friction with others in the workplace.

"Professor Sutton has himself experienced workplace friction, pointing to a memorable instance that involved an unnecessary meeting invite.

"[Someone] sent every faculty member — so that's about 2,000 of us — a 12,066-word email with a 7,500-word attachment inviting … all 2,000 of us to devote a Saturday to brainstorming [about it] … on Zoom," he explains.

"I would call this friction blindness. She meant well, but really, was that a good use of 2,000 people's time?"

Having more self-awareness of how your actions can impact others can be of great help, he says."

Image : Photo by Nik on Unsplash

Recent Posts

April 25, 2024
Work, Rest, and Play

In this article Dr Uli Chi gives insight into the importance of a work/life balance. In a world where expectations of productivity and achievement are high, our to-do lists can become endless. Dr Chi's article helps consider the theology behind work and recognises the God-given value of sabbath rest. "As important as work is, work […]

Read More
April 24, 2024
In a world overwhelmed by the demands of work, “Bluey” reminds us of the ethical importance of play

In an outcome driven world, we have become time-poor, notes Max Jeganathan. He writes, "Long before Dickens warned against the dangers of utilitarianism and Bluey offered an inoculation against it, King David — in the biblical book of Psalms — wrote of the simple fun of smelling freshly cut grass. Then his son — King Solomon — […]

Read More
April 24, 2024
Work & the New Creation

Mark Stephens considers how the Christian hope for our future influences the way in which we approach work in the present. "All too often, Christian talk about the present becomes a discourse of ‘endurance’, in which we are waiting for the day when the present will be terminated by the arrival of an eternity that […]

Read More