How do you become a friction fixer at work? 

Author:
Bob Sutton
Date:
March 2, 2024
Type:

Professor Bob Sutton shares some strategies for managing friction with others in the workplace.

"Professor Sutton has himself experienced workplace friction, pointing to a memorable instance that involved an unnecessary meeting invite.

"[Someone] sent every faculty member — so that's about 2,000 of us — a 12,066-word email with a 7,500-word attachment inviting … all 2,000 of us to devote a Saturday to brainstorming [about it] … on Zoom," he explains.

"I would call this friction blindness. She meant well, but really, was that a good use of 2,000 people's time?"

Having more self-awareness of how your actions can impact others can be of great help, he says."

https://www.abc.net.au/news/2024-02-28/how-to-become-a-friction-fixer-at-work/103497598

Image : Photo by Nik on Unsplash

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